CSF Key Facts

Key reasons for choosing IT support from Certus IT

Identify IT problems before they disrupt the business

Remote agents deployed on servers and workstations provide real time monitoring and instant notification of problems to the Certus IT network support centre before they impact on the business.

Have your IT systems managed by qualified professionals

Remote management allows highly qualified engineers to manage the IT systems from the Certus IT Support Centre. Day to day administration of systems such as running backups, updating anti-virus software, managing printers, applying patches and adding new users is all carried out from the Certus IT network support centre.

Improve performance and reliability of your IT systems

Continual performance monitoring ensures that network performance problems are identified and resolved quickly. Servers that are running low on resources such as disk space or memory are proactively managed to maximise reliability and performance by the Certus IT network support centre engineers. Regular maintenance routines are automated and managed to ensure that servers and workstations are operating to their full potential.

Understand how your systems are performing

Monthly reporting to clients provides clear information measuring the level of service against pre-defined SLA’s. Asset management of hardware and software assets, system uptime reports and executive summary information are all available and regular review of performance reports with consultants allows you to plan your future IT strategy effectively.

Qualified on-site support when required - Fast

Microsoft and Cisco qualified staff are available at all times to provide 2nd line on-site support and expert IT consultation. Service Levels from as little as 4hrs ensure that responses to local sites are fast and reliable.

Reduce the cost of managing and supporting your IT systems

Outsourcing IT systems management and IT support to Certus IT removes problems of recruitment and retention of skilled staff, and ensures that a wide range of experience across a broad spectrum of technologies is on hand at all times.