Remote Control

Remote systems support for every server & workstation...

The Certus Support Framework (CSF) delivers a complete, fast and secure remote access and PC control solution for support engineers, even behind firewalls.

To increase productivity and responsiveness, managed service providers need to access servers, workstations and mobile computers securely and quickly. Using only a Web browser, Certus IT support engineers can quickly and securely access supported computers from anywhere, even when working from home or a hotel.

Support engineers have complete control over the remote control functions, including: passwords, notification method, screen mode and control level. Each end user also has the capability of optionally blocking remote control access to their computer systems to ensure that access is controlled by the end user.

Our Remote Desktop Management features maximum security using 256 bit RC4 encryption for all sessions. This security enables a secure FTP environment with standard Windows Explorer drag and drop file transfer capabilities between the host and client. In addition, there is a secure online Chat that can be used exclusively between the end users and support personnel. Secure Broadcast Messaging from administrators to all or select computers is also provided.
 

With offices now established in South Wales, London and at Milton Keynes
Certus IT offers UK wide Managed IT Support  and Consultancy Services.