Certus Support Framework (CSF) Service Overview
Proactive, Flexible and Affordable Managed IT Services...
High levels of system availability are only achievable with proactive management and a high quality responsive support operation.
CSF3 from Certus IT is an integrated set of management services designed to provide a total solution to your IT support requirements.
Advanced diagnostic monitoring of servers and workstations in real time provides the Support Centre with accurate performance information, whilst remote systems administration allows the engineers to quickly respond to a problem, before disruption is encountered by users.
The Support Centre Help Desk provides telephone, E-mail and remote support to end users and on-site support is provided by Microsoft and Cisco trained engineers within pre-defined response times.
Service Level Agreements ensure that you can concentrate on your core business; while we ensure that your IT systems are reliable and can enable your business plan.
The service is highly scalable and as your business grows and changes the service can be easily tailored to meet your changing business requirements.
Outsourcing IT support to Certus IT provides your business with an integrated managed service combining enterprise level systems management, highly qualified and experienced support staff and the opportunity to maintain a scalable cost effective and flexible approach to IT service delivery.
With offices now established in South Wales, London and at Milton Keynes
Certus IT offers UK wide Managed IT Support and Consultancy Services.