Server Service Level Program

• Policy based patch management
  • SQL Server, Exchange, IIS, OS
• Application deployment
• Application installation notification
• Hardware change notification
• Security log monitoring
• Application log monitoring
• System log monitoring
• Enhanced anti-virus management and reporting
• Spyware management
• Bandwidth monitoring
   

• Asset management and reporting
• Performance management and reporting
• Individual remote access
• Remote systems management
• Regular maintenance routines
• Data backup monitoring
• Disk threshold monitoring
• Essential application and service monitoring
• Security monitoring
• SMTP Email queue monitoring
• Exchange database monitoring
• End user support Web portal
• Email based fault reporting and updates
• Helpdesk service
• Unlimited support incidents